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Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

1. Information We Collect​

We may collect personal information that you voluntarily provide, including but not limited to your name, email address, and other contact details.

We may also automatically collect limited technical information, such as IP address, browser type, device information, and anonymized usage analytics, for security and operational purposes.

AI Requests (LLM Gateway)​

When using our service to request responses from Large Language Models (LLMs), the following applies:

  • Our service acts solely as a gateway, forwarding your requests to external LLM providers.
  • We do not store the content of your requests or the responses returned by these providers.
  • Metadata necessary for service operation (e.g., timestamps, cost calculation, model selection, and error messages) may be logged, but never the actual request or response text.

External LLM Providers Used by the Service​

Your requests may be forwarded to one or more of the following external AI/LLM providers, depending on your configuration or usage:

These providers process your data according to their respective privacy policies.

Controller vs. Processor Notice (GDPR)​

For LLM gateway operations:

  • We act as a data processor, forwarding your request content to the selected provider.
  • The external LLM provider acts as a sub-processor.
  • You (or your organization) remain the data controller regarding any data submitted to the LLM feature.

2. How We Use Your Information​

We use your information to provide the services you request, ensure system security, improve our website, communicate with you, and comply with legal obligations.

For LLM-based features, your request content is securely transmitted to the selected external provider and used solely for generating a response.

We do not use your request content for model training, analytics, profiling, or marketing.

3. Data Sharing​

We do not share your personal information with third parties without your explicit consent, except when required by law.

Sharing with External LLM Providers​

Because our service functions as an LLM gateway:

  • Your request content is sent to the external providers listed above.
  • These providers may process your data under their own terms and privacy policies.
  • By using LLM features, you consent to this transfer and processing.

We encourage you to review the privacy policies of any provider you interact with through our service.

Hosting and Infrastructure Providers​

We may use trustworthy third-party infrastructure services (e.g., hosting, CDN, DNS) for secure operation of the platform.
These services may process technical metadata (IP address, logs, security events) strictly for operational and security purposes.

4. Cookies and Tracking​

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Where legally required, non-essential cookies will only be activated with your consent.

5. Data Security​

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access and disclosure.

Security Notice for LLM Requests​

While we provide secure transmission to third-party providers, the security, storage, and handling of request/response content inside external LLM providers' systems is beyond our control.
The service owner is not responsible for any security vulnerabilities, data retention practices, or misuse originating from external providers.

6. International Data Transfers​

Your data may be processed in jurisdictions outside your country of residence due to the location of external LLM providers or infrastructure services.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention​

We retain only the minimal metadata necessary to operate the service.
We do not retain any request or response content from LLM interactions.
Other personal information (e.g., account or billing data) is retained only for as long as required for legal, operational, or security purposes.

8. Your Rights​

You have the right to access, rectify, and erase your personal information.
You may also withdraw consent, request restriction of processing, or object to processing.

To exercise these rights, contact us at office@n4no.com.

9. Children's Privacy​

Our website is not intended for children under age. We do not knowingly collect personal information from children.

10. Liability and User Responsibility​

By using the LLM gateway:

  • You acknowledge that all request content you submit is your responsibility, including compliance with applicable laws and policies.
  • You agree not to submit sensitive personal data unless required and legally justified.
  • You understand that third-party LLM providers determine how they process and store data sent to them.

11. Changes to this Policy​

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

By using our website and services — including LLM gateway functionality — you consent to the practices outlined in this Privacy Policy.

If you have questions or concerns, contact us at office@n4no.com.